Incident Response & Operational Excellence

Coram Cloud Infrastructure SaaS · $38M ARR · Real-time SLO attainment, error budget burn, toil ratio, and on-call burden distribution

Last updated: 2 min ago
Rev-Weighted Avail
99.971%
+0.008% vs target
Error Budget Burn
1.8×
DEPLOY FREEZE REC
Toil Ratio
38%
-7% vs Q goal
MTTR P90
22m
-3m vs 28d avg
Alert Noise
34%
66% actionable
Infra Drift Index
17
5 config deltas

SLO Attainment Heatmap (28 Days)

Week 1
Week 2
Week 3
Week 4
API Gateway
Auth Service
Payments GW
Data Pipeline
Storage Tier
CDN Edge
≥99.95%
99.90–99.94%
<99.90%

Error Budget Burn – Payments Gateway (Tier 1)

Toil by Category (SRE Team)

Manual Deployments 14%
Oncall Ticket Triage 11%
Config Drift Remediation 7%
Certificate Rotation 4%
Access Provisioning 2%
Total Toil 38%
Target: 30% by Q3 · Gap: 8%

Incident Volume & Recurrence

On-Call Burden Distribution (Pages/Person/Week)

MTTR by Severity (P50 / P90)

P0 Critical
8m / 18m
2 incidents
P1 High
12m / 22m
7 incidents
P2 Medium
28m / 46m
14 incidents
P3 Low
52m / 98m
23 incidents
Incident Recurrence Rate 18%
8 repeat incidents in 28 days

Service Dependency Topology & Risk

API Gateway Auth Service Payments GW Data Pipeline Storage Tier CDN Edge
Deploy Freeze Rec
Payments-gateway error budget at 18% · Burn rate 1.8×
On-Call 2σ Outlier
Platform SRE: 28 pages/week vs 12 avg · Investigate rotation
Toil 8% Above Target
Automate manual deploys to reduce from 38% to 30%