Warranty & Quality Defect Analytics

Voltara Motors – Field Performance & Containment Dashboard

Linking field failure rates, supplier chargeback recovery, TGW trends, and pre-delivery inspection defects to prioritize containment before regulatory thresholds. Target: NWCPU <$412/unit, containment <14 days from signal.

Report Period
MY2024-2025 • Week 8, 2025
680K units/year portfolio
Net Warranty Cost/Unit
$398
-3.4% vs target
Field Failure Rate
18.2
/1,000 units
+2.1 vs Q4
TGW Index
112
per 100 units
flat
PDI Defect Rate
4.1
/100 units
-0.6
Repeat Repair Rate
6.8%
within 90 days
-1.2pp
Supplier Recovery
71%
chargeback rate
-3pp

Net Warranty Cost per Unit Sold – 24 Month Trend

Target: $412/unit | Competitor Boltline: ~$385/unit | Gross claims less supplier recoveries

Mean Time to Containment

11
days (Target: <14)
MY2025 Cooling Module spike • Detected Week 8 • Contained 11 days
Campaign Completion 87%
Critical Safety Defects 3

Field Failures by System – Pareto Chart

Model Year × System Failure Heatmap

Claims per 1,000 units (darker = higher rate)
MY2021
MY2022
MY2023
MY2024
MY2025
Cooling
12.1
14.3
16.8
19.2
24.1
Electrical
8.4
9.1
9.6
8.9
10.2
Brakes
5.2
5.6
6.1
6.4
6.7
Trans
4.8
4.5
4.3
4.1
3.9
HVAC
3.2
3.4
3.7
4.2
4.5

Top Component Failures – Detail View

Component System Failure Rate (/1K) Avg Claim $ Total Cost Supplier Recovery % Severity
EV Coolant Pump Cooling 24.1 $842 $1,384K NexCool 68% Critical
BCM Module Electrical 10.2 $1,124 $782K AutoElec 74% High
Rear Caliper Assy Brakes 6.7 $623 $285K BrakeTech 81% Medium
Radiator Fan Cooling 5.9 $387 $156K NexCool 68% Medium
HVAC Blower Motor HVAC 4.5 $294 $90K ClimaCo 72% Low
Transmission Solenoid Transmission 3.9 $1,456 $388K PowerDrive 76% Medium
Fuel Injector Powertrain 3.2 $518 $113K FuelSys 69% Medium
Power Window Reg Electrical 2.8 $214 $41K AutoElec 74% Low
MY2025 data • NexCool supplier action plan active • Campaign 87% complete

Dealer Warranty Labor Hours per RO by Region

Higher labor hours indicate complex repairs or tech training gaps • Q4 2024 data
Containment Alert: MY2025 Cooling Module
Failure rate spike detected Week 8 (24.1/1K, +5.9 vs MY2024). Root cause: NexCool pump seal batch defect. Containment achieved in 11 days. Campaign 87% complete (target 95% by Week 12). Supplier chargeback recovery at 68%, action plan to improve to 80%. NHTSA inquiry threshold watch: 30/1K.