Vantara SaaS • Real-Time CX Signal Detection • Last Updated: Jan 14, 2025 14:22 UTC
Ratio of AI sentiment polarity to numerical NPS category. <0.7 = score inflation; >1.0 = verbatim severity exceeds quantitative signal.
| Account Name | Tier | ARR | NPS | Δ 30d | Primary Theme | Last Response | Risk |
|---|---|---|---|---|---|---|---|
| Axiom Financial | Enterprise | $187K | -42 | -18 | Support Latency | Jan 12 | Critical |
| Vertex Pharma | Enterprise | $164K | -28 | -22 | Outage Impact | Jan 10 | Critical |
| Cascade Logistics | Mid-Market | $96K | -35 | -9 | Feature Gaps | Jan 13 | Critical |
| Orion Energy | Enterprise | $142K | -18 | -12 | Billing Complexity | Jan 9 | High |
| Helix Biotech | Mid-Market | $78K | -25 | -15 | Onboarding | Jan 11 | Critical |
| Atlas Media | Mid-Market | $89K | -12 | -6 | Mobile UX | Jan 14 | High |
| Summit Retail | Enterprise | $151K | -22 | -11 | Support Latency | Jan 8 | High |
| Prism Analytics | Mid-Market | $72K | -30 | -14 | Integrations | Jan 13 | Critical |
| Nova Insurance | Enterprise | $128K | -15 | -8 | Outage Impact | Jan 7 | High |
| Zenith Consulting | Mid-Market | $64K | -20 | -7 | Reporting | Jan 12 | High |
| Ember Tech | Mid-Market | $58K | -17 | -5 | Pricing | Jan 10 | Moderate |
| Forge Manufacturing | Enterprise | $119K | -19 | -10 | Training | Jan 9 | High |