Maintenance Operations & Work Order Intelligence

Crestview Property Management · 620 Units · Last 30 Days

As of
Aug 31, 2024
Emergency WO Rate
27.4%
+4.2%
Median Days to Resolution
3.8
-0.6 days
Vendor SLA Compliance
78.3%
-9.7%
Preventive:Reactive Ratio
1:3.2
Target 1:2
Work Order Recall Rate
12.8%
+3.1%
Deferred Backlog Value
$287K
+$38K

Work Order Volume & Category Trend (Last 90 Days)

Days to Resolution by Priority Tier

Vendor SLA Compliance by Trade

Work Order Aging Heatmap (Open Work Orders by Building & Age Bucket)

0-3 days
4-7 days
8-14 days
15-30 days
30+ days
Maple Creek
18
12
8
5
3
Riverside Heights
14
9
6
4
2
Oakwood Plaza
11
5
3
2
1
Sunset Gardens
9
4
2
1
0
Vista Commons
8
3
2
1
0

Cost per Work Order Trend by Category

Recall Rate by Vendor

Critical Open Work Orders (15+ Days)

WO ID Building Category Priority Age (days) Assigned Vendor Est. Cost Status
WO-8847 Maple Creek HVAC Emergency 28 CoolAir HVAC $3,240 Parts Delayed
WO-8901 Riverside Heights Plumbing High 22 SwiftRepair Multi $1,180 Awaiting Access
WO-8763 Maple Creek Electrical High 19 PowerTech Electric $2,450 Inspection Hold
WO-8822 Oakwood Plaza HVAC Emergency 17 CoolAir HVAC $4,120 Vendor Delayed
WO-8891 Riverside Heights Appliance High 16 AppliancePro $890 In Progress
WO-8734 Maple Creek Structural High 15 BuildRight Contractors $6,200 Permit Pending

Resident Satisfaction Score Trend by Building (Last 90 Days)

Maple Creek
3.2/5.0
Riverside Heights
3.8/5.0
Oakwood Plaza
4.1/5.0
Sunset Gardens
4.5/5.0
Vista Commons
4.3/5.0