Technician Productivity & Labor Utilization Dashboard

Vantage Utilities • 28-Tech Maintenance Department • 13 Weeks Ending Current

Alert: Week 7-8 primary pump failure (Plant 2) consumed 847 unplanned labor hours, drove Alpha Night OT to 31%, created 14 callback WOs from rushed repairs.
Labor Hours per WO
6.8
▼ 0.3 vs prior 13wk
Wrench Time %
41.2%
▲ 2.1% vs prior
Schedule Compliance
68.4%
▲ 4.6% vs prior
Callback Rate
11.7%
▲ 5.2% (spike wk 7-8)
Overtime % of Total
14.3%
▲ 2.8% (target <12%)
WOs per Tech/Week
8.2
▲ 0.4 vs prior

Labor Hour Split — Planned vs. Emergency — 13-Week Trend

Wrench Time % by Crew & Shift — Current 4 Weeks

Travel Time Ratio by Technician — Top 10

Technician Weekly Productivity League Table — Complexity-Weighted WOs

Rank Technician Trade WOs/Week Labor Hrs/WO Wrench % Callback % 1st-Fix % Status
1 M. Larson Mechanical 11.2 5.8 52.1% 3.2% 96.8% Excellent
2 K. Chen Electrical 10.8 6.1 49.3% 4.1% 95.9% Excellent
3 R. Torres Multi-Craft 9.6 7.2 46.8% 5.7% 94.3% Good
4 J. Martinez Mechanical 9.1 6.9 44.2% 6.8% 93.2% Good
5 D. Washington Electrical 8.7 7.4 41.9% 7.2% 92.8% Average
6 S. Patel Mechanical 8.2 7.1 40.5% 8.9% 91.1% Average
7 T. Anderson Multi-Craft 7.9 7.8 38.6% 10.4% 89.6% Needs Improve
26 P. Whitmore Electrical 5.1 9.7 31.2% 22.4% 77.6% Skills Review

Overtime Hours by Crew — 13-Week Trend

First-Time Fix Rate by Trade — Current Quarter

Multi-Craft Utilization — by Trade

Schedule Compliance — Crew Average

Labor Cost per WO — by Priority

WO Callback Detail — Rework Attribution by Technician & Asset (Rolling 90 Days)

Technician Original WO Asset Callback WO Days to Callback Root Cause Additional Labor Hrs
P. Whitmore WO-48821 Pump 2B-3 WO-49102 4 Seal replacement incomplete 6.2
P. Whitmore WO-49214 Motor 3A-7 WO-49381 2 Electrical connection loose 4.8
T. Anderson WO-48674 Valve CV-102 WO-48912 7 Calibration drift 5.1
S. Patel WO-49008 Blower Fan 1C WO-49215 5 Belt tension incorrect 3.7
D. Washington WO-48512 PLC Panel 2-B WO-48798 3 Software update required 8.4
P. Whitmore WO-49501 Pump 2B-5 WO-49624 6 Bearing not replaced (rushed) 7.9