Fraud & Chargeback Operations
NovaRetail DTC · $410M TPV Trailing 52 Weeks
All Disputes
Pre-Arb
Representment
Closed
Net Fraud Loss Rate
28 bps
−4 bps vs Q1
Chargeback Rate
0.41%
−0.06% MoM
False Positive Rate
1.9%
−2.3% since R-447 disable
Review Queue P90
11h
+2h vs target
3DS Adj. Conversion
87.2%
+1.1% QoQ
Chargeback Reason Code Trends – Trailing 52 Weeks
Net Fraud Loss Waterfall – Q2 2024
False Positive Trend – 12 Weeks
Dispute Register – Recent 20 Cases
Dispute ID
Reason
Amount
Status
Opened
Age (d)
Category
Rule Trigger vs. Confirmed Fraud Yield
Friendly vs. True Fraud Dollar Split – Q2
Review Queue Aging
Ethoca/Verifi Alert Prevention
82.4%
Prevention Rate Q2
$380K saved Q1
High-Risk BIN Concentration
3DS Friction-Adjusted Conversion Funnel
Representment Outcome by Dispute Type
Alert Backlog Status
142
alerts pending
Target: <100 · SLA breach in 6h if unchanged
Analyst Capacity Utilization
94%
current week
Optimal: 75–85% · Consider temp staffing