Carrier SLA Compliance & Performance Benchmarking

Southeast Retail Logistics LLC – 12,000 shipments/week across 6 carriers

Blended OTDR
86.4%
-2.1% vs target
SLA Penalty Accrual
$18.2K
per week
Avg Exception Cycle
18.7h
-3.2h vs Q1
Tracking Completeness
81.3%
network avg
Routing Compliance
78.2%
22% off-guide
Green Lane Share
62.8%
+4.3% MoM

Carrier Composite Scorecard

Carrier Composite OTDR SLA Penalty/wk Damage % Track % Inv Acc % Transit p90/p50 Status
FedEx Ground 88/100 94.1% 92.0% $2,400 0.23% 93.8% 98.1% 1.24 Green Lane
UPS Ground 82/100 91.7% 92.0% $3,100 0.31% 89.2% 97.3% 1.31 Green Lane
USPS Priority 76/100 88.3% 88.0% $1,800 0.44% 78.6% 95.2% 1.48 Watch
Amazon Logistics 68/100 84.2% 88.0% $1,500 0.52% 72.1% 94.8% 1.62 Watch
LaserShip 58/100 81.8% 88.0% $400 0.58% 76.3% 93.7% 1.71 Escalated
OnTrac 44/100 79.3% 92.0% $9,200 0.71% 71.0% 91.2% 1.89 Critical

OTDR vs SLA by Carrier (Last 30 Days)

SLA Penalty Accrual Trend (12 Weeks)

Exception Resolution Cycle Time (Hours)

Damage Claim Rate by Carrier (%)

Tracking Completeness

Invoice Accuracy Rate

Transit Consistency

Carrier Capacity Acceptance Rate Trend (12 Weeks)

Volume Distribution (Last Week)

Routing Guide Compliance Analysis

FedEx Ground 94.2%
UPS Ground 89.7%
USPS Priority 82.1%
OnTrac 78.0%
Action Required
22% of OnTrac volume is off routing guide. Label printer defaults at WH-3 forcing incorrect carrier selection. IT ticket #4821 opened Week 10.

Carrier Performance Ranking Leaderboard

FedEx Ground
88
OTDR94.1%
Tracking93.8%
Invoice Acc98.1%
Tier 1 — Green Lane
UPS Ground
82
OTDR91.7%
Tracking89.2%
Invoice Acc97.3%
Tier 1 — Green Lane
USPS Priority
76
OTDR88.3%
Tracking78.6%
Invoice Acc95.2%
Tier 2 — Watch
Amazon Logistics
68
OTDR84.2%
Tracking72.1%
Invoice Acc94.8%
Tier 2 — Watch
LaserShip
58
OTDR81.8%
Tracking76.3%
Invoice Acc93.7%
Tier 3 — Escalated
OnTrac
44
OTDR79.3%
Tracking71.0%
Invoice Acc91.2%
Tier 4 — CRITICAL
Generating $9.2K/week in SLA penalties