New Hire Experience & Onboarding NPS

Voltive Energy · 1,200 employees

Last 90 days

147 new hires surveyed

North Star Target

≥96%

90-Day Retention

Onboarding NPS

+28

+4 vs goal +24

Promoters

52%

+3pp MoM

Passives

32%

—

Detractors

16%

-1pp (target <12%)

Response Rate

89%

+2pp

90-Day Retention

94%

Below 96% target

oNPS Trend

Last 12 weeks · Target: +38

NPS by Department

Promoters · Passives · Detractors

Journey Stage Sentiment Map

Average sentiment score by department & onboarding stage (1-10 scale)

Day 1

Week 1

Week 2

Week 4

Week 8

Week 12

Day 90

Engineering

8.2

7.9

6.4

7.2

7.8

8.1

8.4

Product

8.6

8.3

8.1

7.9

8.3

8.7

8.9

Sales

8.0

8.4

7.7

7.5

8.2

8.5

8.3

Operations

7.8

7.4

6.8

7.1

7.6

7.9

8.1

Week 2 dip in Engineering & Operations: Remote engineers cite unclear expectations. Manager office hours pilot reduced detractors from 22% to 11% in next cohort.

Remote vs Onsite Experience Gap

oNPS comparison

Open-Text Theme Frequency

Top drivers from 147 responses

Manager support 48%

Tech setup clarity 42%

Unclear expectations 38%

Team connection 34%

Training quality 29%

Culture fit 23%

Manager Experience Impact

Managers with ≥5 new hires last 90 days

Manager	Department	New Hires	oNPS	Detractors	90d Retention
Sarah Chen	Product	8	+62	0%	100%
Marcus Williams	Sales	12	+41	8%	100%
Priya Kapoor	Engineering	15	+18	20%	93%
David Kim	Operations	9	+14	22%	89%
Elena Rodriguez	Engineering	11	+36	9%	100%
James Park	Sales	7	+28	14%	86%
Amanda Foster	Product	6	+50	0%	100%
Ryan Mitchell	Operations	8	+6	25%	75%

2 managers below threshold: David Kim & Ryan Mitchell show oNPS <13 (org avg −15pts). Coaching scheduled next week.