Quality, Rework & Defect Escalation KPIs

Apex Commercial Interiors — $94M Office Tower Fit-Out, Month 19

Goal: Raise first-time pass rate from 82% → 90% on MEP trades, cut rework below 4% of labor hours

Last Updated
Jan 15, 2025
First-Time Pass Rate
82.0%
-3.2% vs goal
Rework % of Labor Hours
5.8%
$380K YTD
NCR Closure Cycle
8.4
days avg
Punch Items / 1K SF
3.2
-8% MoM
Warranty Reserve Index
0.94
-6% vs baseline

First-Time Inspection Pass Rate by Trade — 16 Week Trend

Defect Pareto by System

Defect Density Heatmap (items/1K SF)

Electrical
Mechanical
Plumbing
Drywall
Floor 2-5
4.2
2.8
0.9
1.1
Floor 6-10
3.9
3.1
1.4
0.8
Floor 11-15
3.5
2.6
1.0
1.2
Roof/Core
2.7
4.3
2.1
0.6
>3.5
2–3.5
<2

Subcontractor Quality Scorecard

Subcontractor Trade Pass Rate NCRs Rework Hrs Score Status
Delta Mechanical HVAC 76% 28 312 62 Action Required
Acme Electric Electrical 79% 34 428 68 Watch
Superior Plumbing Plumbing 88% 12 94 84 Good Standing
ProWall Systems Drywall 91% 8 67 89 Good Standing
Spectrum Fire Protection Fire/Life Safety 86% 9 78 81 Good Standing
Titan Steel Framing Framing 83% 15 142 75 Acceptable

Quality-Related RFI Rate (per $1M)

NCR Closure Cycle Time Distribution

Material Substitution Approval Rate
87%
43 of 49 approved this month
Closeout Duration Forecast
68
days (+22 vs baseline)
Quality-Related RFI Volume
4.8
RFIs per $1M spend

MEP First-Time Pass Rate Breach Alert

Electrical (76%) and Mechanical (76%) are 14 points below target. Conduit routing and duct interference account for 41% of NCRs. Performance meeting scheduled with Delta Mechanical and Acme Electric on Jan 18.

Rework Cost Breakdown

Electrical $168K
Mechanical $122K
Plumbing $52K
Other $38K
QC Spec Version: ACI-QC-2024-v3.2 | Inspection Frequency: Weekly on active floors, daily on MEP rough-in
Dashboard Generated: Jan 15, 2025 08:42 PT