| Queue | Depth | Longest Wait | ASA | SLA % | Abandon % | Agents Avail | Status |
|---|---|---|---|---|---|---|---|
| Sales | 12 | 87s | 34s | 84.2% | 3.1% | 8/24 | ● |
| Support | 18 | 142s | 52s | 77.8% | 4.7% | 6/28 | ● |
| Billing | 9 | 61s | 28s | 88.3% | 2.2% | 5/15 | ● |
| Retention | 8 | 94s | 41s | 81.5% | 5.9% | 4/12 | ● |
| Platinum Tier | 5 | 189s | 73s | 68.1% | 6.1% | 2/8 | ● |
| Technical | 11 | 118s | 46s | 79.2% | 4.3% | 3/18 | ● |
| Orders | 7 | 72s | 31s | 86.7% | 2.8% | 4/14 | ● |
| Escalations | 3 | 203s | 89s | 64.3% | 7.8% | 1/6 | ● |