Reverse Logistics & Returns Processing Intelligence
ReturnSmart Fulfilment Ltd · Week 16 · 6,200 units/week avg
Net Recovery Value/Unit
£11.80
Processing Cycle Time
4.2d
Disposition Accuracy
83.2%
Processing Cost/Unit
£9.10
Returns Disposition Flow — Week 16
Processing Cycle Time by Category
Processing Cost Breakdown
Carrier Claims Resolution
91.4%
Avg resolution: 6.2 days
Grade-A Restocking Time
2.8d
Target: <2.5d
Customer Experience Score
7.8/10
Post-return survey (n=1,204)
SKU Returns Performance — Top 8 High-Return SKUs
| SKU |
Category |
Return Rate |
Top Reason |
Avg Recovery |
Processing Time |
Disposition |
| EL-4471 | Electronics | 38.2% | Not as described | £22.10 | 5.4d | Refurb 41% |
| AP-2203 | Apparel | 36.1% | Sizing issue | £8.40 | 2.9d | Resale 78% |
| HG-8812 | Home Goods | 28.3% | Changed mind | £14.70 | 3.8d | Resale 52% |
| EL-6629 | Electronics | 24.7% | Defective | £18.90 | 6.1d | Refurb 62% |
| AP-5501 | Apparel | 22.8% | Color mismatch | £9.20 | 2.7d | Resale 81% |
| HG-3304 | Home Goods | 19.4% | Damaged in transit | £11.30 | 4.2d | Liquid 44% |
| EL-7723 | Electronics | 17.9% | Changed mind | £31.50 | 3.9d | Resale 59% |
| AP-4482 | Apparel | 16.2% | Fabric quality | £7.80 | 3.1d | Resale 68% |
Return Reasons Distribution
Fraud Detection Flags by Type
Disposition Routing Accuracy — 12 Weeks
Net Recovery Value by Channel
90-Day Returns Volume & Recovery Value Trend
ReturnSmart Fulfilment Ltd · Data as of Week 16 2024 · Refresh: Daily