Churn Risk & Retention Intelligence Dashboard

Helios CS Platform • Model v3.1 • NRR Target ≥ 112% • Last Updated: Jan 15, 2024

High-Risk ARR
$4.47M
11.8% of total
Model Precision @ T
0.68
+0.03 vs v3.0
Model Recall @ T
0.72
+0.11 vs v3.0
Intervention Coverage
78.3%
Target: ≥75%
Intervention Effectiveness
42.1%
+5.2pp MoM
Silent Churn Detection
83.7%
14-day lead avg

At-Risk ARR Trend by Risk Tier (8-Week Rolling)

Precision-Recall Curve @ Risk Threshold

Risk Score Velocity (7-Day ΔScore)

Churn Risk Intervention Funnel

SHAP Feature Importance Rank Stability (12-Week Window)

Feature Current Rank Δ Rank (4w) Stability
Login Frequency1—
Feature Adoption Score2—
Support Ticket Volume3+1
Champion Change4-1
Invoice Age5—
Contract Term Remaining6+1

Account Risk Score vs. ARR (Current Cohort)

Predicted vs. Actual Churn Rate by Cohort

High-Risk Account Detail View (Top 25 by ARR)

Account ARR Risk Score Tier RSV (7d) Primary Signal CSM Intervention Days Since
Acme Corp$284K0.87High+0.14Login ↓52%Sarah ChenExecutive QBR3
BuildRight Inc$267K0.81High+0.09Champion ExitMarcus LeeStakeholder Map1
Vertex Systems$251K0.78High+0.07Feature Adoption ↓Sarah ChenTraining Session7
DataFlow Ltd$234K0.76High+0.03Support SpikeJordan Kim——
CloudNine Co$218K0.74High+0.05Invoice OverdueAlex MorganPayment Plan2
Meridian Tech$197K0.71Med+0.02Login ↓38%Sarah ChenCheck-in Call5
Optima Solutions$189K0.69Med+0.04Champion ChangeMarcus Lee——
Quantum Dynamics$176K0.68Med+0.01Feature Adoption ↓Jordan KimFeature Demo4

Intervention Effectiveness Rate by Playbook

False Positive Cost & ROI

False Positive Churn Cost
$127K
32% precision miss
Intervention ROI
3.2x
vs CSM cost
Avg Intervention Cost
$820
per account
Saved ARR (8w)
$2.1M
confirmed saves