Infrastructure & Operational Reliability

Last updated: Jan 15, 2025 08:42 UTC • Cost data delayed 24h per cloud billing cycle

Last 6 Months
All Services
Production
All Segments
All Providers
Cloud Cost / Revenue
14.2%
−0.6pp QoQ
Uptime (All Services)
99.97%
Target: 99.95%
Incident Revenue Impact (MTD)
$23.4K
−$31K vs last mo
Deploy Frequency
47/wk
+6/wk MoM
Change Failure Rate
3.1%
−0.8pp MoM
Infra Waste Score
32%
−4pp MoM

Cloud Cost as % of Revenue

Cost Per Customer per Month (by Segment)

Service Uptime SLA Achievement (Last 6 Months)

p95 API Latency by Endpoint Category

5xx Error Rate by Service

Monthly Incident Revenue Impact

Recent Major Incidents: Revenue Impact & Support Correlation

Date Service Duration Severity Affected MRR Revenue Impact Support Tickets (24h)
Jan 12 Core API 18m P1 $842K $12,630 287
Jan 8 Integrations 42m P2 $234K $8,190 156
Jan 3 Data Pipeline 6m P3 $127K $2,540 43
Dec 28 Web App 91m P1 $1.2M $36,400 512
Dec 19 Auth 23m P1 $1.8M $20,700 348
Dec 14 Core API 11m P2 $456K $4,180 98
Dec 7 Integrations 34m P2 $289K $6,540 124
Nov 29 Data Pipeline 15m P3 $198K $2,970 67