Q3 Board Meeting
Annualized overage vs. plan: $2.9M
"We signed up on a Friday night, connected our warehouse, and had a dashboard live before Monday standup. Nobody from Lumen ever called us."
47 similar self-serve accounts in 90 days
| Metric | Enterprise Direct | Self-Serve PLG |
|---|---|---|
| CAC | $41,000 | $1,200 |
| Payback Period | 18 months | 4 months |
| 12-month NRR | 108% | 131% |
| Gross Margin | 71% | 74% |
4 AE roles → PLG growth engineering
Pricing page live, kill outbound SDR spend
$500K net-new self-serve ARR or revert trigger
Authorize the 90-day PLG pivot plan, release the $1.2M reserve tranche, and reconvene in 90 days with gate-2 validation data.