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We have not delivered what we committed to.

This review covers what went wrong, what is already fixed, and the specific milestones that earn the renewal.

What We Committed vs. What Happened

Committed at Contract Signing

Invoice cycle time reduced to 6 days
Supplier on-time rate 85%+
Active user adoption 80% by Month 6
Duplicate PO rate below 1%
CSAT score 8.0+ by Month 9

Actual Results at Month 10

Invoice cycle time: 9 days
Supplier on-time rate: 74%
Active user adoption: 38%
Duplicate PO rate: 3.1%
CSAT score: 5.8/10

Root Cause Analysis

Implementation Handoff Delayed

Initial onboarding pushed 6 weeks due to internal resource constraints during Q4 surge.

Status: Resolved — new onboarding SLA in place

SAP S/4 Connector Not Certified

Data connector for SAP S/4HANA was still in beta at contract time; delayed go-live until Month 7.

Status: Resolved Q2 — connector certified and deployed

CSM Turnover

Original CSM departed in Month 4; account continuity disrupted during transition period.

Status: Resolved — Laura Vines assigned Month 5

Proof of Change: Invoice Cycle Time Trending Down

Connector deployed Month 7 | CSM transition Month 5

Current State Scorecard

KPI Month 10 Actual 90-Day Target Gap
Invoice Cycle Time 9 days 6 days -3 days
Supplier On-Time Rate 74% 85% -11 pts
Duplicate PO Rate 3.1% <1% +2.1 pts
Active Users 47 / 120 95 / 120 -48 users
CSAT Score 5.8 / 10 8.0 / 10 -2.2 pts
Contract Utilization 38% 80% -42 pts

The 90-Day Recovery Plan

W2

Full User Onboarding Wave

5 half-day sessions targeting 75+ procurement staff

Owner: Laura Vines, CSM

W4

Supplier On-Time Rate >80%

Joint intervention with top 20 suppliers, forecasting workflow enabled

Owner: Vantara + Atlas Procurement Team

W8

Duplicate PO Rate <1%

Automated deduplication rules deployed, workflow audit complete

Owner: Joint Operations Team

D90

Executive Check-In & Renewal Decision

Review all milestone outcomes; proceed to full renewal if gates met

Decision Gate

What Success Looks Like

When invoice cycle time drops below 7 days, Atlas Manufacturing unlocks access to early-payment discounts across its top 150 suppliers.

That represents $2.3M in annual working capital savings — money left on the table today because invoices process too slowly to capture 2/10 net-30 terms.

BEFORE
18 days
TARGET
6 days

Annual Value Still on the Table

$2.3M

in early-payment discounts Atlas Manufacturing could capture annually once cycle time hits target

What We Are Committing

Dedicated Implementation Engineer

Full-time resource embedded with your team for the 90-day sprint, focused exclusively on Atlas deployment.

Weekly Executive Check-In

Laura Vines + Elena Marsh join your team every Tuesday for milestone review and blocker resolution.

Credit for Underdelivered Months

$24,000 credit applied to Months 9-10, prorated for missed SLA.

No Price Increase on Renewal

Lock current contract pricing for the renewal term if all 90-day gates are met.

90-day conditional extension,
milestone-gated renewal

Extension value: $72,000 (3 months at current rate)

Milestone gates: Week 2, Week 4, Week 8, Day 90

Full renewal conversation occurs at Day 90 check-in if gates met

Sponsor

Elena Marsh

SVP Customer Success, Vantara

Signature requested by Day 5