Field ops, finally in sync.

Lumen unifies scheduling, dispatch, and asset management for teams running 500+ technicians.

The Problem Today

Without Lumen

• 3 dispatcher calls per job rescheduled
• 22% SLA breach rate
• 4 disconnected systems
• $4,200 cost per rescheduled job

With Lumen

• Auto-dispatched in 90 seconds
• 94% SLA attainment
• One unified platform
• Real-time technician GPS + IoT

Platform Overview

Smart Dispatch

AI-powered scheduling engine

91%

first-time-fix rate

Asset Intelligence

IoT + predictive maintenance

-44%

unplanned downtime

Customer Portal

Self-serve + live tracking

38→71

NPS improvement

Module 1: Smart Dispatch

Technicians plotted by location, job complexity, and travel time — with Lumen-selected optimal match highlighted.

91% first-time-fix rate, up from 67%

Asset Health Dashboard

Generator #A-402

98%

Health Score

Transformer #B-117

62%

Needs Service

HVAC Unit #C-809

91%

Optimal

Pump Station #D-523

95%

Good

Asset Intelligence

Cascade Utilities Results

• Unplanned downtime -44%
• Parts inventory carrying cost -$1.2M
• MTBF (mean time between failures) +31%

"Our NPS went from 38 to 71 in six months. Customers love knowing exactly when we're arriving."

— Denise Okafor

VP Field Operations, Cascade Utilities

Your technician Michael is 8 minutes away

Integrations & Data Model

ERP Systems

SAP, Oracle NetSuite, Microsoft Dynamics

CRM Platforms

Salesforce, HubSpot, Zendesk

IoT Sensors

MQTT, REST APIs, WebSocket streams

BI Tools

Tableau, Power BI, Looker

Lumen Data Bus

Implementation Reality

Median go-live: 52 days

Week 1-2

Configuration

Week 3-4

Integration

Week 5-6

Pilot (50 technicians)

Week 7-8

Full Rollout

Security & Compliance

SOC 2 Type II

ISO 27001

GDPR Compliant

HIPAA Ready

99.97% Uptime SLA

EU Data Residency

Pricing

Tier	Price	Technicians	Support
Starter	$79/seat/mo	Up to 100	Email + Chat
Growth	$59/seat/mo	101-500	Priority Phone + SSO
Enterprise	Custom	500+	Dedicated CSM + SLA

$3.1M

Average annual cost recovery for a 600-technician Lumen customer in year one.

820

Technicians at Cascade Utilities

38→71

NPS improvement in 6 months

67%→91%

First-time-fix rate at Brightway HVAC

Start your 30-day sandbox trial

No credit card. One operations team. Full platform access.

Contact your Lumen Solutions Engineer

Marco del Valle

marco@lumenops.io